The guide will make his decision based on the weather/water condition. The tour course may also change for the same reason.
The tour will be conducted in
・light rain shower
The tour will be canceled when…
・The weather warning has been announced/may be announced
・The wave height is over 1.5 meters
・There is strong wind (over 6m/s)
・There is thunder and lightning
・There is heavy rain
If the tour is canceled
We will call you on the day or the day before the tour.
The day before (around 7 pm) : we will call you only when the tour is canceled.
※we will not contact you if the tour is on schedule.
On the day (morning): we may call you if there is cancellation/change to the tour due to a change in weather.
When requested by the customer
The cancellation fee applies to the tour fee as follows:
3-7 days before the tour: 30%
2 days before the tour: 50%
1 day before the tour: 70%
On the day or no-show: 100%
When decided by the guide or for external factors
here will be no cancellation fee charged for the reasons mentioned below:
・When you are unable to arrive due to flight delay/cancellation
・Cancellation of the ferry
・When decided by the guide